If you are not satisfied with your purchased product from 3 Men and a Lady, LLC, because of error made on our part(wrong spelling, color, size, etc) you may receive a refund if we are notified within 14 days of your purchase date. Because of the personalized aspect of our signs, all sales are final! Our signs are made of wood that may naturally contain imperfections and color variations. No two signs are identical and all pictures listed on our website are to give you a close representation of the product you will be receiving. We want you to be happy with your purchase, so please feel free to contact us with any questions regarding our products before placing a custom order.